Everything You Need, in One Place
Guides, forms, FAQs, and reference documents for members, providers, brokers, and employers.
Document Library
Download guides, forms, and reference documents for your role.
Members
Member Welcome Guide
PDFHow to use your benefits, find providers, and submit claims.
Digital Insurance Card
GuideAccess and download your digital insurance card from the member portal.
How to Submit a Claim
PDFStep-by-step instructions for reimbursement claim submission.
Pre-Authorization Guide
PDFWhen you need pre-auth and how to request it quickly.
Providers
Provider Onboarding Guide
PDFHow to join the Globalwide network and set up your profile.
Claims Submission Manual
PDFElectronic and paper claim submission formats and requirements.
Fee Schedule & Billing Codes
ExcelContracted rates, ICD-10, and CPT code reference.
Pre-Auth Request Form
PDFDownloadable pre-authorization request form for non-portal submissions.
Brokers & Employers
Group Enrollment Kit
PDFEverything you need to enroll a new employer group.
Renewal Checklist
PDFAnnual renewal timeline, data requirements, and deadlines.
Utilization Report Template
ExcelStandard utilization reporting format for employer groups.
Commission Schedule
PDFCurrent broker commission rates and payment terms.
Frequently Asked Questions
Can't find what you're looking for? Contact our support team.
How do I access the member portal?
Visit /portal/login and sign in with the credentials provided in your welcome email. Contact your HR department or broker if you have not received your login details.
How long does claim reimbursement take?
Most claims are processed within 5–7 business days of receiving all required documentation. Complex or high-value claims may take up to 15 business days.
Which countries does Globalwide Mediassist cover?
We provide coverage and assistance across 180+ countries through our global provider network and 24/7 medical assistance coordination.
How do I add a new member to my group policy?
Employers can add members directly through the Employer Portal under Member Management, or submit a census update to your account manager.
What documents are required for a claim?
Typically: completed claim form, original invoices, medical reports or discharge summary, and proof of payment. Specific requirements vary by claim type.
How do I request a pre-authorization?
Members can submit pre-auth requests through the Member Portal or by calling our 24/7 medical assistance line. Providers can submit via the Provider Portal.
Still Have Questions?
Our support team is available 24/7 for medical emergencies and during business hours for administrative queries.
Contact Support